FAQ
Direct answers about itinerary import, testing with one itinerary, branded proposal pages, pricing, and publishing.
sendVoyage is designed to start from existing itinerary material such as PDFs, Word docs, spreadsheets, text files, and trip images. AI-assisted import helps organize the content, and you review the result before sharing it.
No. AI helps identify and structure itinerary content, but professional review is part of the workflow. You stay responsible for correcting details before publishing.
Yes. Proposal pages are intended to be agency-branded by default, with your company identity and account-manager contact details visible to the traveler.
Yes. The proposal output is a responsive web page designed to be easier to read on phones and tablets than a static document.
Yes. You can print or save the proposal from the browser when a client needs a file. The main experience is the live proposal page because it is easier to read and update.
Start by uploading the itinerary material you already have. sendVoyage organizes the trip into a proposal page, then you review the result before using it with a client.
Selectable-text PDFs, DOCX, XLSX, CSV, and TXT files work best. Scanned or inconsistent material may need more manual review and cleanup before you share the proposal.
Yes. You can add your logo, colors, public contact details, proposal style, images, pricing, and legal footer so the traveler sees your brand.
sendVoyage does not supply or license stock images. Your organization is responsible for media rights, permissions, and compliance with the Terms of Service.
Yes. Your team can save hotels in the workspace library, keep source links with the record, review fetched hotel details, and reuse approved hotel content when preparing future proposals.
Yes. When hotel image candidates are available, you can choose which image is used as the hero, which images appear in the gallery, and remove candidates you do not want to keep with that hotel record.
No. Fetched hotel images are treated as hotel image candidates for the hotel record. Your general Media Library remains for images your organization uploads or manages directly.
Yes. You can revise the proposal in sendVoyage and publish an updated traveler page, which is one reason the live page is easier to manage than a static attachment.
sendVoyage provides proposal and itinerary software to travel businesses. It supports import, review, branding, publishing, and activity tracking. sendVoyage does not sell travel, make bookings or reservations, or collect payments from travelers for trips. Your agency and travel suppliers handle those arrangements directly.
You can open an account without a payment method, import an itinerary you already have, review and edit the structured proposal, add branding, and preview the traveler-facing page. See pricing when you are ready for normal publishing and continued use.
The live example shows the kind of traveler-facing page your client would open: days, hotels, maps, pricing, practical information, and contact details in one readable proposal.
Your evaluation work carries into the paid account, so the itinerary, edits, and branding you already prepared do not need to be recreated. See the plans for seats, capacity, and support options.
Travel businesses and independent travel professionals purchase sendVoyage software subscriptions. Their travelers view the proposals and itineraries they share. Trip payments and refunds are handled by the relevant travel business or supplier.
Contact sendVoyage support about your organization's subscription. Initial-purchase and renewal refund terms are explained in the Terms of Service, subject to applicable law and payment-provider or merchant-of-record terms. For a refund relating to a trip, contact the travel business or supplier.
No. Evaluation does not require a payment method. A paid plan is required for normal traveler proposal publishing and ongoing commercial use.
That is the goal. The workflow is import, review, edit, preview, and publish. You do not need to design pages from scratch or manage code.
No. Published proposal and itinerary links are designed for traveler viewing without a client account. Your internal editing area remains separate.
sendVoyage keeps proposal management inside your account and uses unlisted public links for published traveler pages. Avoid publishing sensitive private notes that are not meant for the traveler.
Yes. Most teams use sendVoyage alongside their current booking, CRM, accounting, or reservation systems. It handles proposal presentation and sharing, not the whole back office.
Support depends on your plan. Guided onboarding is a walkthrough of the sendVoyage system, settings, and workflows so you can use the software yourself; it is not a separate consultancy or done-for-you service. Product assistance helps you use sendVoyage's existing features: importing your own itinerary material, configuring branding and workspace settings, and using publishing and Knowledge tools where included. You prepare, review, and approve your content. Standard subscriptions do not include custom software development, done-for-you itinerary creation, manual content migration, travel planning, or professional consulting. Work beyond product assistance requires a separate written scope and agreement.
