Steps
- Confirm that the file is a supported itinerary document and is not image-only.
- For PDFs, open the file locally and try selecting text. If text cannot be selected, the import may not work yet.
- Try a cleaner source file when the original contains complex scans, low-quality tables, or locked content.
- If import succeeds with warnings, review the affected fields manually in the editor.
- Contact support with the page URL and a plain description of what failed.
Notes
- sendVoyage intentionally rejects low-text scanned PDFs until OCR support is added.
- Do not upload client files unless you have permission to process them in the workspace.
- Uploaded source files and extracted images must follow the Terms of Service, including the restriction on adult or sexually explicit content.