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Account and billing

Plans and billing

Understand when paid access applies and what plan differences are expected to cover.

Steps

  1. Review Pricing when your team is ready for normal publishing and continued use.
  2. Compare plans by seats, media and import capacity, onboarding, support, and commercial needs.
  3. Use checkout when your organization is ready to subscribe.
  4. Contact support for custom capacity, procurement, security, or onboarding questions.

Notes

  • Current launch plans are Solo, Team, Agency, and Custom.
  • Organization Admins can open Organization > Plan and billing status, also linked from Profile. For a connected subscription, confirm and select Cancel subscription to stop renewal; paid access continues until the subscription end date. If online cancellation is unavailable, contact support. Evaluation has no paid subscription to cancel.
  • Included support and guided sendVoyage system onboarding help you use existing features. Onboarding is a walkthrough of the interface, settings, and workflows so you can use the software yourself, not a separate consultancy or done-for-you service. You prepare and approve your content. Standard subscriptions exclude custom development, done-for-you itineraries, manual migration, travel planning, and professional consulting; additional work needs a separate written agreement.
  • The subscribing customer is the travel business or independent travel professional paying for sendVoyage software. Subscription cancellation and refunds are covered by the Terms of Service; contact support with a billing question. Trip payments and travel refunds are handled by the relevant travel business or supplier.
  • sendVoyage does not charge commissions, transaction fees, or per-view fees in the current pricing direction.