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Troubleshooting

Fix a proposal link that is not working

Check a traveler proposal link, confirm its published content, and resolve common sharing problems.

Steps

  1. Open the trip and confirm that you are using the published traveler link, not an internal editor or preview URL.
  2. Open the link in a private browser window to check what a traveler can see without your workspace session.
  3. If the content is outdated, make the needed edit and publish the proposal again before sharing the link.
  4. Check the trip link and status controls for an accidentally disabled, replaced, or copied-old link.
  5. If the issue continues, contact support with the link, the expected result, and the time you first noticed the problem.

Notes

  • Do not include private client information or passwords in a support message.
  • A preview is for internal review; clients should receive the published traveler link.