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Account and billing

Plan changes and billing questions

Know what to prepare when your organization needs a plan, seat, invoice, or billing change.

Steps

  1. Review Pricing and your current workspace needs, including team seats, importing, media, onboarding, and support.
  2. Collect the organization name, billing contact, plan question, and any seat or capacity requirement.
  3. Use the available billing path for a standard subscription or contact support for invoice, procurement, custom capacity, or plan-change questions.
  4. Do not share payment-card details in a support message.

Notes

  • Only organization admins should make billing or subscription decisions for the workspace.
  • For custom arrangements, support may need more information before confirming availability or pricing.